Frequently Asked Questions
How does next-day delivery work?
Order before 2pm and we can deliver your flowers the next day, Monday to Saturday. Some designs, including many of our funeral tributes and most of our Christmas wreaths, need 2, 3 or 5 working days' notice; where this applies, it is shown in the product description. You can order online at any time, 24/7, for next-day or future delivery, and we make your flowers fresh on the day of delivery. We do not deliver on Sundays, so the next delivery day after a Saturday is Monday.
Can I get flowers delivered today?
Same-day flowers are arranged by phone only. Please call us on 0114 273 7689 before 11am, Monday to Saturday, to discuss your requirements. Same-day delivery cannot be booked online.
How much is delivery, and where do you deliver?
Delivery to the areas we cover in Sheffield and the surrounding communities, including Rotherham and Dronfield, is £5.00 for postcodes S2, S4, S5, S7, S8, S9, S12, S13, S14, S20 and S21; £6.50 for S10, S11, S17, S18 and S26; and £8.00 for S6, S35, S60, S61 and S65. Delivery charges are worked out from the postcode, so enter the delivery postcode at checkout to check we cover it, and you will see the charge for your address before you pay. If you are unsure whether we deliver to your area, just give us a call on 0114 273 7689 and we will be happy to help.
Who delivers my flowers?
We do. We are a real, local florist, not a call centre or relay service. Every order is designed in our studio in S2 and hand-delivered with care.
Where are you based, and can I visit?
We are a home-based florist, and our studio is at 3 Warley Road, Sheffield, South Yorkshire, S2 1UE. We work on an appointment basis so that we can give you our full attention, so please call 0114 273 7689 before you visit. We are open Monday to Friday 10am to 5pm and Saturday 10am to 3pm, and closed on Sundays.
When are funeral flowers delivered?
All of our funeral flowers are delivered to the funeral director the day before the funeral, or 2 hours before on the day. We work closely with local funeral directors so that your flowers arrive on time and with care.
How do I give the funeral details when I order online?
At checkout, enter the funeral director as the recipient, with their address for delivery. In the Gift Message box, put the deceased's name, the date and time of the funeral and your card message. If you have added a Personalised Ribbon from our Funeral Add-ons, put the ribbon colour and name (up to 10 letters) in the box too. The box holds up to 200 characters, so if you need more room, please call us on 0114 273 7689.
How much notice do you need for a funeral tribute?
Many tributes need 2, 3 or 5 working days' notice, and the notice needed is given in the tribute's description. If time is short, please call us on 0114 273 7689 to talk it through.
Can I talk through funeral flowers with you first?
Yes. We offer a free consultation to talk through your wishes and make sure your flowers reflect the personality of your loved one. We make tributes in fresh and artificial flowers, including bespoke tributes and cemetery and memorial pieces. Consultations are by appointment so that we can give you our full attention, and Saturday appointments are available. Call us on 0114 273 7689 or 07368 892404 to arrange a time.
Do you offer wedding consultations?
Yes, and they are free. We can meet in the comfort of your own home or at our studio, at a time to suit you and your family, and Saturday appointments are available. Our wedding work is focused on bridal flowers: bridal bouquets, bridesmaids bouquets, buttonholes and corsages, and hair and cake flowers. We will chat through ideas, colours and seasonal flowers, then suggest fresh or artificial options that fit your style and budget. On the day, all wedding flowers are delivered to the bride at your chosen location two hours before the wedding. Call 0114 273 7689 or 07368 892404 to book.
What gift flowers do you offer?
We keep our gift flowers simple with our Florist's Choice range, in four sizes: Standard £35, Medium £45, Large £60 and Luxury £100. There is also a Florist's Choice Hatbox (£35, £45 or £60) and a Florist's Choice Basket (£35, £45 or £55). Choose a colour and we will hand-pick the freshest seasonal flowers in that palette on the day of delivery. Order by 2pm for next-day delivery, Monday to Saturday.
Can I add a card message?
Yes. Write your message in the Gift Message box at checkout, up to 200 characters.
How can I contact you?
Call us on 0114 273 7689 or 07368 892404, or email [email protected]. We are open Monday to Friday 10am to 5pm and Saturday 10am to 3pm, and closed on Sundays. You can also order and pay for flowers over the phone.
What if there is a problem with my flowers?
Because flowers are perishable, please contact us within 1 working day of delivery if anything is wrong with your order. We will always try to reach an agreement with you for either a replacement or a refund, depending on the nature of the complaint.